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August 2011
Mobile Takes Over
Today's smart business leaders and IT pros are recognizing that mobile devices hold immense potential in business environments – thanks to an undeniable business benefit we'll call productivity. And forward-thinking businesses are embracing iPads, iPhones and the like with visions of their potential as productivity powerhouses. They're no longer just nifty must-haves for consumers.
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January 2011
Invest Wisely In Infrastructure
IT today serves many critical business functions and provides efficiency improvements and reduced operational redundancy. It is used for operations management, decision support and executive strategy development. New technology leads to new opportunities, which in turn leads to competitive advantages. But there are three questions to consider before making a significant investment in IT infrastructure.
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December 2010
Business-Centric ECM Trends for 2011
This "crystal ball" of predictions for 2011 appeared recently in CMS Watch. These predictions focus more on trends for ECM as an organizational strategy – a business-centric perspective – rather than just a set of technology applications.
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November 2010
Creating a Secure Records Management Program
Changes to technologies, laws and business structures have resulted in a perfect storm for businesses across the globe. Records management is no longer limited to the hard copy in a box in a warehouse. The explosion of discoverable content in wikis, blogs, social networks and cloud computing systems have added to records and information managers' challenges managing e-mail, PDAs, smartphones, shared drives, VOIP and intranets. In any assessment of where the business stands, the classic ten questions need to be asked of the information used on a daily basis.
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October 2010
The ABCs of Content Management Success
Technology increasingly resembles a bowl of alphabet soup. So many acronyms are floating around that it's hard to know what order to put the letters in and what they're supposed to spell. No matter what acronym your solution spells or what your goals are, the 26 steps described in this article should be applied and revisited throughout your project implementation. If you miss one, your project might turn out a bit differently from what you are hoping for. Be sure to use them all!
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September 2010
What You Don't Know Will Hurt You
Getting a handle on the vast and ever-growing world of information is no small task – and doing it really well is even more challenging. Managing document repositories, process workflows and controlling retention are just a few of the tasks facing modern companies. Undertaking this complex challenge requires a comprehensive approach for managing your information and the ability to let go of outdated assumptions and procedures. In this article, industry expert Al Morris discusses the challenges and considerations.
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August 2010
Today's Document Capture Strategy
Document capture is not a new concept. For the past 20 years, organizations have employed a number of strategies – from keying data from paper documents to basic scanning to eliminate paper storage – in an effort to get rid of their paper. And most organizations that have substantial volumes of paper have implemented some form of solution to reduce the pain of managing paper documents. But in recent years, organizations have been searching for ways to raise the bar even higher: maximizing their benefits, wringing out costs throughout the lifecycle of paper documents and striving for ways to prevent paper documents from slowing down businesses in any way. To meet these challenges, a new class of document capture, known as "intelligent document capture," has emerged.
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July 2010
Best Practices in Electronic Records Management
At the turn of the century, we saw many slogans about the paperless office and clean desk policies, but in most cases, these efforts did not provide the benefits that they promised to deliver. More recently, I have seen renewed focus and effort on this paperless working environment. The good news is that it seems these new efforts have had more success in meeting their goals. These efforts, however, have also started from a different concept than some of the early paperless offices, and I believe that has been the key to the difference in success rate. We are now looking at process improvement and the benefits this brings versus the feeling of it simply being the fad that it once was.
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June 2010
Going Paperless: Take Two
At the turn of the century, we saw many slogans about the paperless office and clean desk policies, but in most cases, these efforts did not provide the benefits that they promised to deliver. More recently, I have seen renewed focus and effort on this paperless working environment. The good news is that it seems these new efforts have had more success in meeting their goals. These efforts, however, have also started from a different concept than some of the early paperless offices, and I believe that has been the key to the difference in success rate. We are now looking at process improvement and the benefits this brings versus the feeling of it simply being the fad that it once was.
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May 2010
New Urgency for BPM Technology
Nowhere is BPM more important than in healthcare, a part of the economy where double-digit cost increases year over year are often the norm. Many analysts predict that legislation recently signed into law by President Obama to extend healthcare coverage to nearly all Americans will further drive the trend toward BPM, as providers and healthcare insurance companies struggle to meet cost-containment provisions and mandates. In a recent industry study, AIIM set out to explore BPM challenges, motivations, success factors and return on investment – across 17 different industries, including healthcare, where, based on the numbers, the urgency seems apparent.
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April 2010
Records Management vs. Information Governance
I want to make the world safe for records managers. Why? Because they don't seem to get the respect they deserve and, in most cases, neither does the information they help manage. How do successful records managers manage the ever-present tug-of-war between efficiency and process? How do they get buy-in from senior executives, and how do they sustain the momentum of ECM initiatives to ensure they stay relevant? The answer is deceptively simple: they evolve. They move beyond managing records as valuable in their own right to governing information as a business asset.
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March 2010
Beyond Electronic Storage and Retrieval
Enterprise Content Management systems have advanced to address specialized business needs – regardless of your organization's size or budget. As such, if your company is looking at ECM solely as a means to reduce paper, you're missing the big picture. The technology has evolved far beyond front-end capture. Workflow, integration, automation and business process management (BPM) help businesses become more productive, competitive and efficient. If you haven't embraced the new technology, not only are you not getting the most out of your software investments – you're losing money with every passing day.
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February 2010
Change Management Can Ensure ECM Success
Preparations for a successful ECM implementation do not happen overnight. They involve in-depth analyses of business processes; software that is both flexible and extensible in its integration capabilities; vision; and commitment. They also do not occur in a vacuum. When your enterprise makes the conversion from paper to electronic processes, you will want to pay as much attention to your workforce as you do your technology to ensure that your transition goes as smoothly as possible. A good change management strategy is critical to the successful adaptation of your project.
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January 2010
The Emerging Invoice Management Revolution
Doing more with less has become the mantra of the day. In the current recessionary economic environment, organizations are constantly being challenged to get more done with fewer resources. And accounts payable is no exception. AP departments now have to process more invoices and pay them faster, all with a smaller staff. The biggest stumbling block to accomplishing this has been our continued reliance on paper-based invoices and people-based processes. PayStream Advisors conducted its "Imaging and Workflow Automation (IWA) Adoption Survey" to highlight trends that are shaping the rapidly evolving AP automation space. This article discloses survey results and PayStream's vision for the future of AP.
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