Hours of Operation

  • Monday - Friday
  • 7AM - 7PM (CST)

Contact Information

Service Manager

Support Call Checklist

Before calling for technical support, please review the checklist below. Having these items ready before placing your call will allow our technicians to assist you as quickly as possible.

  • Account Number
  • Hardware Serial Number
  • Software Version
  • Windows Operating System

Support Packages

All technology requires some form of support, maintenance, repair, updates, etc. on a regular basis to ensure its continued efficiency and longevity for many years to come. To meet your unique business needs, we offer maintenance and support services on an as-needed basis, as well as two cost-effective maintenance and support packages.

The Standard Package

Our standard maintenance and support package entitles you to receive support on hardware and/or software components between the hours of 7:00 AM and 7:00 PM (CST) Monday through Friday. Standard support offerings include but are not limited to the following:

  • Telephone service for questions or problems on hardware and/or software components.
  • Remote (WebEx) support for hardware and/or software components.
  • Onsite or depot service of hardware components.
  • Parts and labor for hardware components are included with the exception of consumables.
  • Non-chargeable software updates are provided upon request.

The Platinum Package

Our platinum maintenance and support package entitles you to receive support on hardware and/or software components between the hours of 7:00 AM and 7:00 PM (CST) Monday through Friday. Platinum support offerings include but are not limited to the following:

  • Onsite support and service of hardware and/or software components.
  • Hardware consumables, such as feed rollers and separation pads, are included.
  • VPN connection allows for quicker response times.
  • Telephone service for questions or problems with the use of hardware and/or software.
  • Remote (WebEx) support for hardware and/or software components.
  • Non-chargeable software updates are provided upon request.
  • Priority Support Queues, a method for determining the impact on affected business processes.
  • Support of Advanced Integration Code developed by BIS.
  • Support of BIS Customer Components.
  • Routine Health Check on system to identify potential catastrophic failures before they occur.
  • Secure FTP site for transferring and/or obtaining confidential information.
  • BIS Software Incentives.

If you have IT infrastructure components, document capture hardware and software, or a content management system in place, and we didn't develop and deploy it for you, we can still be your maintenance and support provider. If you're not completely satisfied with the service you're receiving from your current provider, or your integrator no longer offers these services, we invite you to contact us to learn more about our maintenance and support services.

Need Remote Support?

Then you've come to the right place! Our team of highly trained support technicians has the ability to "remotely" access your system. This allows us to temporarily share your computer screen. By sharing control of your pc, we will be able to quickly identify and resolve complex software/hardware issues that would otherwise be very difficult and time-consuming to troubleshoot.

By clicking the button below, you are in agreement that you have read and understand the terms and conditions of our Remote Support EULA.