We understand the secret to successful technology implementation isn’t technical capability. And it isn’t better project management or communication. These are just requirements.
The most important factor for success is Change Management. This is the human side of the equation.
Successful implementation teams understand that at the hub of every software install and product implementation is people and processes.
Client Fulfillment is an agile team composed of individuals who’s measure of success is quality and efficiency, balanced by the effectiveness of the solution to meet the original project goals.
Our team of developers, engineers, project managers, and business analysts are excited to play a part in your continued success.
No Silos Here
Product support and quality assurance are embedded as a core component of fulfillment. This ensures excellent communication and bilateral access between technical and support resources.
We Eat Our Own Recipes
At the core of product innovation is the Data Migration Center (DMC). The DMC is both the testing grounds for upcoming software releases and a PRISM Privacy+ certified facility for augmented Grooper as a Service projects. Read more about the DMC.
High quality training is crucial to maximize software investment and for managing change. BIS offers ACE training for the Grooper platform as well as master classes, workshops, and use-case deep dives. Read more about our Training Opportunities.
Our Promise to You
BIS Client Fulfillment promises to:
- Understand the people and processes involved in the solutions we implement
- Focus on today for tomorrow
- Place more value on long term relationships than project completion
- Make resources required for success available, complication-free
- Provide thorough communication through each phase of every project
Our expectation: To be held accountable to our promises in every interaction.
“The BIS technical and support team has been outstanding and we look forward to continuing to work with them.”
Bryan Legg, Sr. Land Representative, Chesapeake Energy
“Our greatest sense of reward isn’t from technological advancement, but in knowing that we’ve helped a client or partner achieve lasting growth through genuine innovation.”
– BIS CEO Dan Rotelli
“The quality and efficiency of work and service delivered was more than we could’ve asked for. It’s always been an easy relationship.”
Gena Cowan, HIM Manager, Mercy Hospital
“I sound like I’m a cheerleader for BIS, but I’m actually just a satisfied customer. I work with a lot of vendors and everybody has shortcomings, but through the entire process, we didn’t have any negative comments. We felt that we were taken care of every step of the way and our phone calls were answered, emails were responded to, we didn’t have any gray areas. Very impressive.”
Greg Gann, IT Project Manager, Sedgwick County