Implementation Team

Our implementation team understands that the secret to successful technology implementation isn’t just technical capability.

And it isn’t better project management or communication. These are just requirements.

technology implementation team collaboration

The most important factor for success is Change Management. This is the human side of the equation.

Successful implementation teams understand that at the hub of every software install and product implementation is people and processes. The last thing you need is a failed project or one that fails to deliver promised return on investment.

With over 30 years experience implementing document and data integration solutions, rest assured your project will be completed with expert efficiency.

Our Implementation Team’s Approach

Client Fulfillment is an agile team composed of individuals who’s measure of success is quality and efficiency, balanced by the effectiveness of the solution to meet original project goals.

Our team of developers, engineers, project managers, and business analysts are excited to play a part in your continued success.

Here are the values that guide our work:

Following guiding principles that keep the goal in focus and filtering out the “noise” keeps projects on track to deliver value.
The outcome is the most important part of the journey.
A project should only be pursued if it’s supported by a well-reasoned business case.
Transparency from all parties is essential for effectiveness – we work in a way that makes it safe for everyone to understand and tell the truth, when we say we can do something we make it easy to see how.
People are the most important part of transformation and we value long-term relationships with our customers.
Coming to grips with the complexities of data is hard so being willing to have fun while getting work done makes the process more enjoyable and sustainable.
Elegance and simplicity are valuable principles in the production of creative, efficient, and sincere work.

No Silos Here

Product support and quality assurance are embedded as a core component of implementation team fulfillment. This ensures excellent communication and bilateral access between technical and support resources.

All development work is performed within a tight ecosystem, and all U.S.-based. We never contract out work, and engineering is actively involved in project delivery as needed. Thousands of customers have enjoyed mission-critical implementations that change the way they work with data.

We Use Our Own Products!

At the core of product innovation is our Data Migration Center (DMC). The DMC is both the testing grounds for upcoming software releases and a PRISM Privacy+ certified facility for AI-accelerated Grooper as a Service projects. Read more about our data processing services.

As a systems integrator turned software manufacturer, we know better than any other vendor what it takes to get a product into production for fast return on investment. Our implementation team expertise supports a growing partner ecosystem and a done-for-you approach to implementation that gets your project started faster.

Standardized Training

High quality training is crucial to maximize software investment and for managing change.

BIS offers ACE training for the Grooper platform as well as master classes, workshops, and use-case deep dives. Read more about training opportunities.

In addition to multiple tiers of training, we also offer a user forum called Grooper xChange and a wiki with hundreds of articles on the most used features of Grooper.

Our Implementation Team’s Promise to You

BIS Client Fulfillment promises to:

Understand the people and processes involved in the solutions we implement
Focus on today for tomorrow
Place more value on long-term relationships than project completion
Make resources required for success available, complication-free
Provide thorough communication through each phase of every project

Our expectation: To be held accountable to our promises in every interaction.

Testimonials

“The BIS technical and support team has been outstanding and we look forward to continuing to work with them.”
Bryan Legg, Sr. Land Representative, Chesapeake Energy
“Our greatest sense of reward isn’t from technological advancement, but in knowing that we’ve helped a client or partner achieve lasting growth through genuine innovation.”
– BIS CEO Dan Rotelli
“The quality and efficiency of work and service delivered was more than we could’ve asked for. It’s always been an easy relationship.”
Gena Cowan, HIM Manager, Mercy Hospital
“I sound like I’m a cheerleader for BIS, but I’m actually just a satisfied customer. I work with a lot of vendors and everybody has shortcomings, but through the entire process, we didn’t have any negative comments. We felt that we were taken care of every step of the way and our phone calls were answered, emails were responded to, we didn’t have any gray areas. Very impressive.”
Greg Gann, IT Project Manager, Sedgwick County