Client Success

What would happen if we inspired continuous improvement by improving customer experience?

Easy. That’s a win for our customers and for us.

We’ve discovered the secret to empowering genuine and useful innovation.

We know that providing a great customer experience is the best way to deepen relationships, increase satisfaction, create loyalty, and inspire advocacy.

Just as important as ensuring customers are raving fans is ensuring we meet growing market demands with relevant and thoughtful solutions. And that’s where our customers provide us incredible value and insight.

Each member of our Client Success team is excited about understanding and solving the deepest needs of the organizations and people we support.

BIS promises to:

  • Be fully present in the way we engage with your organization’s needs
  • Maintain focus on delivering valuable, substantial, and measurable business impact
  • Value creativity, efficiency, and sincerity in both our relationship and the solutions we provide
  • Work in a manner consistent with our strong desire to create and maintain a long-term relationship with your organization


  • “The quality and efficiency of work and service delivered was more than we could’ve asked for. It’s always been an easy relationship.”

    Gena Cowan, HIM Manager, Mercy Hospital
  • “The BIS technical and support team has been outstanding and we look forward to continuing to work with them.”

    Bryan Legg, Sr. Land Representative, Chesapeake Energy
  • “I sound like I’m a cheerleader for BIS, but I’m actually just a satisfied customer. I work with a lot of vendors and everybody has shortcomings, but through the entire process, we didn’t have any negative comments. We felt that we were taken care of every step of the way and our phone calls were answered, emails were responded to, we didn’t have any gray areas. Very impressive.”

    Greg Gann, IT Project Manager, Sedgwick County
  • “Our greatest sense of reward isn’t from technological advancement, but in knowing that we’ve helped a client or partner achieve lasting growth through genuine innovation.”

    – BIS CEO Dan Rotelli

Give it a Try

The Grooper Experience Will Change You

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