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Capture/Content Maintenance & Support

With our “standard” and “platinum” maintenance and support contracts, you pay a fixed fee and get access to virtually limitless amounts of support from us as well as proactive measures like hardware maintenance and software updates, which can potentially prevent devastating technology failures from occurring. Our contracts also provide budget predictability.

We can get you started on a standard or platinum contract today – even if you had a contract with us that has since lapsed and even if you didn’t purchase your hardware and software from us. Contact us to sign up for a new contract, or to renew an existing one.

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To learn more about how BIS can help you, contact us today!

FeaturesStandardPlatinum
Help Desk Support (Phone and E-Mail)XX
Remote Support (via WebEx or Similar)XX
Onsite or Depot Hardware RepairXX
Hardware Driver Support and UpdatesXX
Software Update Entitlements Provided at No ChargeXX
Scanner Parts (Gears, Belts, Etc.) Provided at No ChargeXX
Preventative Maintenance (Inquire for Details)XX
24x7x365 Support (Phone, E-Mail and Remote)X
Secure VPN and FTP Connections Provided for Remote SupportX
Priority Placement in Support QueueX
Onsite Support to Resolve Software IssuesX
Rapid Exchange Service (Temporary Hardware)X
Scanner Consumables Provided at No Charge (Excludes Ink and Toner)X
MAX Sentinel Service (Additional Charges May Apply)X
Potential Support Escalation to Professional Services TeamX
Remote Monitoring, Management and Healing for Capture and Content Server ProcessesX
Annual System Health ReviewX

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